Asset Health & Service Hub

Industry Solution

Detect, analyze, and repair anomalies remotely before they damage machines or disrupt operations

A good after-sales service is key for staying ahead of the competition and increasing customer loyalty. Traditional after-sales service methods involve a lot of travelling and a team reacting to emergencies. Siloed tools hinder service teams from combining all the available facts together for analyzing them.

We have a solution

The Asset Health & Service Hub allows you to remotely track, detect, analyse and repair issues in the field before they harm machines or disrupt operations. It bundles condition analysis, remote service and ticketing system capabilities required to ensure high availability of a machine fleet. This helps you to make maintenance and service decisions and activities faster based on data-driven insights using remote services.

  • Out of the box energy analysis (e.g. compressed air, electricity, water)
  • Easy identification and analysis of anomalies/ energy peaks
  • Flexible dashboard and KPI configuration with appealing visualization options (charts, pie, gauge, Sankey diagram, heat map)
  • Build on the data model and connectivity of MindSphere which allows to use the same data and assets with all MindSphere apps
  • Cloud based = scalability for multiple (worldwide) production sites
  • Foundation to get certified according to ISO 50001

10 %

Energy cost savings


  • Edge technology on the field to detect anomalies 
  • Provide real time facts to allow data based decisions 
  • Remote access capabilities to solve issues in a prompt manner 
  • Tickets make sure that no service activity is overseen or forgotten
  • Systematically collect data of service cases to improve continuously


  • Reduce Mean Time-To-Repair
  • Increase First Time Fix Rate
  • Increase service team productivity
  • Reduce downtime for customers

Experience the product

How it works

Learn more about the applications and services that power this solution. 

MindAccess IoT Value Plan and MindServices

MindAccess™ IoT Value Plan connects your assets and uses MindSphere applications to leverage your data.

MindService® offers training and professional services to support the development and implementation of your MindSphere solution.



MindSphere Remote Service

Reduce the technical barrier to remote service delivery

MindSphere Remote Service - Basic is a toolset for service providers and OEMs to remotely service their customers' assets.



MindConnect Edge Analytics Engine

Condition Monitoring and KPI calculation - preprocess data using Edge computing before sending the results to MindSphere.



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